† Credit card processing fees from payment gateway, Stripe or other, will apply separately for all transactions. Usually around 30c + 2.9% per transaction.

† For free events, contact us for a custom price quote.

Does Tikkl charge fees from attendees?

Tikkl does not charge fees from attendees.

We charge only you the organizers, for using our software and services. You may choose to

• absorb fees and list an all-inclusive ticket price OR
• pass fees, listing a ticket price and a separate custom fee (which may be equal to, higher, or lower than what Tikkl charges you).

What does Tikkl recommend - absorb or pass fees?

We recommend keeping it simple for ticket-buyers - absorb fees and list an all-inclusive price.

We believe that organizers ultimately gain by being attendee-centric. Therefore, we recommend you absorb your ticketing and payment gateway fees (just as you do your venue or audio visual equipment fees) and list an all-inclusive what-you-see-is-what-you-pay WYSWYP price. That's what attendees prefer and we find it boosts signups.

Can I use my own payment gateway?

Yes, Tikkl lets you use your own payment gateway account with Stripe so that you get your payments automatically and immediately into your Stripe account.

Are payment gateway fees separate? How much do they charge?

Payment gateway fees for credit card processing will apply separately. Strpe typically charges around 30c + 2.9% per transaction.

When will organizers receive ticket sales payout?

Your ticket sales revenue, minus Tikkl and Stripe fees, will be automatically and immediately (at the time of ticket sale) credited into your Stripe account. You can transfer funds from Stripe to your bank at a schedule of your choice, even instantly in many cases.

If you opt to use Tikkl's payment gateway, you will receive payouts within 1-7 days after event closes.

If you use Tikkl's international partners to sell tickets in India or another country, you will receive payouts within 1-30 days after event closes.

How are fees calculated?

Tikkl (and payment gateways too) calculate fees on final price paid by ticket buyer and not on the list price of a ticket.

Can we process cancellations or exchanges?

Yes, you can.

While events have time bound sales cycles and event organizers cannot handle cancellations and exchanges, we understand that sometimes, there are special circumstances. If you choose to process cancellations and exchanges, we can help you do so, however, a charge will apply, to pay for the time it takes a worker to do the manual processing. It helps to bunch together your requests for batch processing.

Also, note that Tikkl ticketing and livestreaming fees and payment gateway's credit card processing fees, that were charged for processing the original transaction, will still apply.

Can we give free or complimentary tickets or sell tickets offline or at 3rd party sites, for our paid in-person events?

Yes, you can. And we will not charge Tikkl fees on those tickets. However, if your paid in-person event has reserved seating, you can only give free or sell offline, a maximum of 20% of seats, without incurring Tikkl fees.

Can we give free or complimentary tickets for our paid virtual/hybrid events?

Yes, you can. Up to a maximum of 10 or < 10% of total tickets sold, whichever is lower. Note that whenever you issue free tickets, we zero out fees if any for the ticket buyer, however, we will charge you Tikkl fees on free tickets in excess of this allowed limit.

Can we sell tickets offline or at 3rd party sites for our paid virtual/hybrid events?

No, you cannot. Tikkl has robust security measures in place for virtual/hybrid events and does not support 3rd party ticket sales.

What if my virtual event exceeds 4 hours?

An excess data usage fee will apply if bandwidth usage exceeds 4 hours of streaming per ticket.

Can I list virtual events at special India pricing for audiences in India?

Yes, US based event organizers can use our service to list their virtual events at India prices for Indian audiences. Please refer to our India Pricing page for fees and terms. Payouts from India to US will be processed within 1-30 days after event closing at our international exchange rate for that week. Also, our wire transfer and payout processing fees of $50 will apply. Contact Tikkl Help Desk to setup your event for India.